Cucusoft Error Messages
Q: When I tried to use the Customer Service website to see if there were any updates to my software and I carefully entered the information above with my name then I tried to log in, it came back with a message that says: ” Error! Please check you name, email address and the product you selected! The name and email address should be same as you ever placed order.“
Two reason maybe,
1, because you are a new user, your account on cucusoft support website will be available within 24 hours.
2.the information you input is not correct, you can e-mail support@cucusoft.com ask for the help.
2.the information you input is not correct, you can e-mail support@cucusoft.com ask for the help.
Q: When I use ipod video converter , I get ”can’t initialize avi file” error
Can you play your original video file under the media player properply ? Please go to http://www.free-codecs.com/download/Codec_Pack_All_in_1.htm to download the codec package all in 1 to install. Please be sure the mpg2 filter checked.
If failed again, please send the file c:\iPod_log.txt to cucusoft.
If failed again, please send the file c:\iPod_log.txt to cucusoft.
Q: I am trying to convert a DVD to IPOD format but I am getting the following error.
“Audio Format not supported DTS“
“Audio Format not supported DTS“
Normally there are not just one audio track on dvd . DTS is one of them, the mean is Digital Theatre System. But on ipod, you need not it. So when converting, you can choose the other audio track, ie, AC3.
Q: I get a “FATAL ERROR: Could not retrieve video frame xxxx” error“.
If the frame number is 0, then you either do not have a properly installed codec for the compression method this video uses, or the codec in question is not accessible from DirectShow or Video-for-Windows, and cannot be used with ‘AVI to VCD / DVD’ . You might also need to upgrade the version of DirectX installed on your system.
If the frame number is higher than 0: Most likely either your video is corrupted (the video frame in question is “damaged”) or the codec has a bug. ‘AVI to VCD / DVD’ tries to skip over the corrupted frame to the next good frame (it will skip up to 15 bad frames for most codecs, or 60 frames for Divx, where this is much more common a problem). This is most usually caused by downloading video from the net, and having the download fail. When you restart the download where it left off, often the video is corrupted at the point of resumption. If this is the case, you need to re-download the avi in one single, unbroken session.
If the frame number is higher than 0: Most likely either your video is corrupted (the video frame in question is “damaged”) or the codec has a bug. ‘AVI to VCD / DVD’ tries to skip over the corrupted frame to the next good frame (it will skip up to 15 bad frames for most codecs, or 60 frames for Divx, where this is much more common a problem). This is most usually caused by downloading video from the net, and having the download fail. When you restart the download where it left off, often the video is corrupted at the point of resumption. If this is the case, you need to re-download the avi in one single, unbroken session.
Q: I get ”can’t initialize avi file” error.
We recommend that you install kazaa codecs package, you can download it from here. Of course, if you can be sure the decode of your avi file, you also can gohere to download the codec you needed.
If failed again, could you please send your avi log file to cucusoft? Please click “check log” button after you open your avi file, the avi log file will pop up automatically.
If failed again, could you please send your avi log file to cucusoft? Please click “check log” button after you open your avi file, the avi log file will pop up automatically.
